Privacy Policy and Terms of Use

Introduction and Scope

This official privacy policy Huntington Beach pest control document outlines our transparent data handling practices, consumer privacy protections, and lead dispatch procedures.

This Privacy Policy describes how Huntington Beach Pest Control ("we," "us," or "our") collects, uses, maintains, and discloses information gathered from users ("Users," "you," or "your") of the website https://pestcontrolhuntingtonbeachca.com (the "Site"). This policy applies to the Site and all pest control dispatch and customer inquiry services offered through this platform.

By accessing our website or submitting your personal information through our online forms or telephone dispatch hotline, you acknowledge and agree to the practices outlined in this policy. If you do not agree with this policy, please refrain from using our Site.

Information We Collect

We collect information from Users in several ways, including when Users visit our site, fill out an estimate request form, call our telephone dispatch desk, and engage with other activities, services, features, or resources we make available.

Personally Identifiable Information

We may collect personal identification information from Users only if they voluntarily submit such information to us. Users may provide:

• Full Name
• Telephone Number
• Electronic Mail (Email) Address
• Physical Property Address or Street Location
• Property Type (Single-Family, Commercial, Multi-Unit)
• Reported Pest Concerns and Inspection Symptoms

Users can always refuse to supply personally identifiable information; however, doing so will prevent them from engaging in certain Site-related activities, such as requesting a written project estimate or scheduling on-site technician dispatch.

Non-Personally Identifiable Information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include:

• Browser type and version
• Computer operating system
• Internet Service Provider (ISP)
• Geographic location (city or region level)
• Referring URL and pages viewed on our Site
• Technical connection details and access timestamps

How We Use Collected Information

Huntington Beach Pest Control collects and uses User personal information for the following specific business purposes:

1. To Coordinate Field Service and Technician Dispatch: The information you provide allows our local coordinators to route qualified, background-vetted pest control technicians to your physical property for diagnostic evaluation.
2. To Provide Itemized Project Estimates: We use property dimensions, symptom notes, and contact details to generate clear written estimates and communicate treatment scopes.
3. To Improve Customer Service: Information provided helps us respond more efficiently to customer service requests, emergency dispatch inquiries, and support needs.
4. To Facilitate Direct Telephone Contact: When you submit an inquiry, you authorize our dispatch coordinators or assigned service contractors to contact you via telephone call or SMS text message regarding your pest management request.
5. To Comply With California Legal Mandates: We maintain records of customer inquiries and dispatch verifications in accordance with California business transparency and consumer protection regulations.

Information Sharing and Lead Generation Disclosure

Independent Dispatch Platform Disclosure:
Huntington Beach Pest Control functions as an independent local lead generation and customer dispatch platform. We connect property owners with independent, qualified pest control and exterminator contractors licensed under the California Structural Pest Control Board (SPCB).

• Contractor Referral: When you submit an estimate request or call our hotline, your contact information and reported pest symptoms are shared directly with verified local pest control professionals operating in your geographic area for the sole purpose of fulfilling your service request.
• No Sale of Personal Data: We do not sell, trade, rent, or lease Users' personal identification information to unrelated third-party marketing companies, advertisers, or spam lists.
• Legal Compliance: We may disclose personal information if required to do so by law, subpoena, or regulatory authority, or in good faith belief that such action is necessary to comply with legal processes or protect the rights, property, and safety of our users or the general public.

Web Browser Cookies and Tracking Technologies

Our Site may use "cookies" to enhance User experience. A cookie is a small text file placed on your computer's hard drive by your web browser for record-keeping purposes and sometimes to track non-personal information about your browsing habits.

Users may choose to set their web browser to refuse cookies or to alert them when cookies are being sent. If you disable cookies, please note that some parts of the Site may not function properly.

How We Protect Your Information

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, transaction data, and communications stored on our Site.

All digital data exchanges through our Site occur over a secure SSL (Secure Sockets Layer) encrypted communication channel and are protected with digital signatures.

California Consumer Privacy Act (CCPA) Rights

If you are a resident of California, you possess specific statutory rights regarding your personal information under the California Consumer Privacy Act (CCPA):

• Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you over the past 12 months.
• Right to Delete: You have the right to request the deletion of your personal information that we have collected from you, subject to certain legal exceptions.
• Right to Non-Discrimination: We will never discriminate against you, deny you services, or charge you different rates because you exercise any of your CCPA privacy rights.
• Right to Opt-Out: Because we do not sell personal data to third-party data brokers, an opt-out mechanism for data sales is not applicable; however, you may request that your dispatch records be removed from our active routing database at any time.

To exercise your California privacy rights, please contact our administrative desk by telephone at (714) 202-6531 or by email at dispatch@pestcontrolhuntingtonbeachca.com.

Third-Party Websites and External Links

Users may find hyperlinked content on our Site that links to official municipal building departments, state regulatory agencies (such as the California Structural Pest Control Board or the Department of Pesticide Regulation), and scientific research organizations.

We do not control the content or links that appear on these external sites and are not responsible for the practices employed by websites linked to or from our Site. Browsing and interaction on any other website, including websites that have a link to our Site, is subject to that website's own terms and privacy policies.

Changes to This Privacy Policy

Huntington Beach Pest Control has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Contacting Us Regarding Privacy Concerns

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this website, please reach out to us at:

• Organization: Huntington Beach Pest Control Dispatch Services
• Office Address: 7755 Center Ave, Suite 1100, Huntington Beach, CA 92647
• Telephone: (714) 202-6531
• Electronic Mail: dispatch@pestcontrolhuntingtonbeachca.com

Policy Last Revised: September 2026